Responsible Gaming
At solbaji, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial strain or emotional distress. This page outlines the tools, policies, and resources we provide to help every member in Bangladesh maintain a healthy relationship with gaming.
Built-In Safeguards for Every Player
solbaji provides every registered member in Bangladesh with a full suite of responsible gaming controls, accessible directly from your account settings at any time — no waiting period required to activate protective measures.
Set daily, weekly, or monthly maximum deposit amounts in Bangladeshi Taka (৳). Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory 24-hour cooling-off period.
Take a short break from gambling with a time-out of 24 hours, 7 days, or 30 days. Your account is suspended for play during this period while your balance and data remain fully intact and secure.
Request a self-exclusion for 3 months, 6 months, 1 year, or permanently. During self-exclusion, all gambling access is removed and our marketing communications to your account are immediately stopped.
Review a full breakdown of your gambling activity — session duration, total wagers placed, wins, losses, and net result — over any time period you choose. Informed players make healthier decisions.
Unsubscribe from all promotional messages, bonus offers, and marketing communications at any time. Stopping bonus-related triggers can be a meaningful step toward maintaining control over your play behaviour.
Our English-speaking support team is available around the clock, every day of the year. If you have concerns about your gambling habits, reach out via live chat and a trained agent will assist you promptly and confidentially.
1. Our Commitment to Safe Play
solbaji was built on the principle that gambling is entertainment, and entertainment should never come at the cost of a player's financial stability, mental health, or personal relationships. We serve a diverse community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take seriously our responsibility to each and every one of them.
Our responsible gaming framework is not a legal formality. It is a genuine operational commitment that shapes how we design our platform, what controls we build into accounts, and how our support team is trained to respond when a player signals that they may need help. We continually review and improve these measures to reflect best practice and the specific needs of our Bangladeshi player community.
Gambling is a legal leisure activity for adults, and the vast majority of solbaji members enjoy it without any issues whatsoever. However, a small proportion of people can develop problematic patterns. Our goal is to identify those situations as early as possible and provide meaningful, practical support before harm escalates.
2. Age Restriction & Verification
solbaji is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds, place wagers, or access any gambling feature on the Platform under any circumstances.
We enforce this requirement through a mandatory age verification process at the point of registration and again at the point of first withdrawal. All members are required to submit a valid, government-issued photo identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming that they are aged 18 or above.
Accounts where age verification cannot be completed, or where there is any reasonable suspicion that the account holder may be under 18, will be suspended immediately. Any balance in such an account will be withheld pending full verification; winnings accrued by an underage player will be forfeited in accordance with our Terms & Conditions.
We strongly encourage parents and guardians in Bangladesh to make use of parental control software to restrict access to gambling websites on devices shared with or used by minors. If you believe a minor has accessed solbaji using an account that is not theirs, please contact our support team immediately.
3. Deposit Limits
One of the most effective tools for maintaining control over your gambling expenditure is setting a firm deposit limit. solbaji allows all verified members to define the maximum amount of money they are willing to deposit into their account over a given period.
Available Limit Periods
- Daily deposit limit: The maximum total you may deposit across all payment methods (bKash, Nagad, Rocket, Upay, SureCash, USDT) within any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: The maximum total across a rolling seven-day period, calculated from the day and time the limit was first set.
- Monthly deposit limit: The maximum total across a rolling 30-day period.
How Limits Work
Deposit limits can be set, reviewed, or reduced at any time from your account settings with immediate effect. If you wish to increase an existing limit or remove one entirely, a mandatory 24-hour waiting period applies before the change takes effect. This cooling-off window is intentional — it gives you time to reconsider whether an increase genuinely aligns with your intended budget.
If a deposit attempt would cause you to exceed your active limit, the transaction will be declined automatically by the platform. The system will notify you of your current limit status so you can make an informed decision about your next steps.
4. Time-Out & Cooling-Off Periods
A time-out is a short, structured break from gambling that you can apply to your account at any moment — no questions asked, no waiting period, no financial impact on your existing balance or pending withdrawals.
Time-out options available on solbaji include periods of 24 hours, 7 days, and 30 days. During a time-out, your account is inaccessible for any gambling activity — you cannot log in to place bets, spin slots, or participate in live casino games. Your funds remain safe and will be available for withdrawal once the time-out period ends and your account is reactivated.
Time-outs are well-suited for situations where you feel your gambling has been more frequent than you intended, or where a particularly stressful period in daily life — such as financial pressure during Ramadan, exam season, or a difficult period at work — makes it wise to step back temporarily.
To activate a time-out, navigate to the responsible gaming section of your account settings, select your preferred duration, and confirm your choice. The suspension takes effect within minutes. If you need a break that extends beyond 30 days, we recommend considering our full self-exclusion programme described in the next section.
5. Self-Exclusion Programme
Self-exclusion is a formal, longer-term commitment to suspend your access to solbaji when you believe your gambling has become, or is at risk of becoming, a problem. It is a serious and powerful tool, and solbaji is fully committed to honouring every self-exclusion request immediately and without exception.
Exclusion Duration Options
- 3-month exclusion: Suitable for players who have noticed a recent pattern they want to disrupt before it becomes entrenched.
- 6-month exclusion: Recommended for players who feel gambling is regularly affecting their finances, mood, or daily routines.
- 12-month exclusion: Appropriate for players who need an extended period away from all gambling activity to rebuild healthy habits.
- Permanent exclusion: A lifetime ban from the Platform. This decision is irreversible. Once a permanent exclusion is confirmed, solbaji will not accept a future application from that individual under any circumstances.
What Happens During Self-Exclusion
Once a self-exclusion is activated, solbaji will take all of the following steps without delay:
- Your account will be immediately suspended and inaccessible for gambling.
- All marketing and promotional emails, SMS messages, and push notifications to your registered contact details will be permanently stopped.
- Any pending bonus offers or promotional credits will be cancelled.
- Withdrawals of your genuine remaining balance can still be processed during the exclusion — contact support to arrange this.
- Your account details and responsible gaming history will be retained securely in accordance with our Privacy Policy and applicable record-keeping obligations.
To request self-exclusion, contact our live support team via chat on the platform or email us at support@solbaji. Our agents are trained to handle these requests with sensitivity, speed, and complete confidentiality.
6. Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely begins dramatically — more often it develops gradually through small, incremental changes in behaviour that can be easy to overlook or explain away. Being able to recognise the early warning signs is one of the most valuable steps a player can take.
Ask yourself honestly whether any of the following apply to your gambling behaviour. These are common indicators that gambling may be moving from entertainment into a problematic pattern:
If you recognise two or more of the above patterns in your own behaviour, we strongly encourage you to take immediate action — whether that means activating a deposit limit, requesting a time-out, starting a self-exclusion, or reaching out to a qualified counselling resource. Acknowledging the issue early is the single most important step.
Additional Player Protection Tools
Activating any responsible gaming tool on solbaji takes under two minutes. Here is exactly how to access each control from your account.
Access the platform through your browser on any device — desktop, mobile, or tablet. Use your registered username and password to sign in.
Click your profile icon in the top corner of the interface, then select "Account Settings" from the dropdown menu that appears.
Within Account Settings, locate the "Responsible Gaming" tab. All protective tools — deposit limits, time-outs, self-exclusion, and activity history — are consolidated in this section.
Select the tool you want — enter a limit amount, choose a time-out duration, or initiate a self-exclusion request. Confirm your selection. Changes take effect immediately or within minutes.
If you cannot locate the responsible gaming section, or if you need a self-exclusion activated urgently, open the live chat window at any time. Our agents will action your request immediately.
solbaji enforces strict age verification on every account. Gambling is for adults aged 18 and above only. We verify age at registration and at first withdrawal using government-issued NID, passport, or driving licence.
solbaji can display periodic on-screen reality check notifications during play to remind you how long your current session has been running and how much you have wagered. You can set the frequency of these reminders — every 15 minutes, 30 minutes, or 60 minutes — from the Responsible Gaming tab in your account settings.
In addition to deposit limits, you may set a daily, weekly, or monthly net loss cap. Once your net losses reach this threshold within the period, your account will automatically prevent further wagers until the period resets or a new limit is set — whichever is later.
Set a maximum continuous session length. Once this duration is reached, you will be automatically logged out and required to actively log back in if you choose to continue — giving you a natural moment of reflection before resuming play.
8. Getting Help & Support
If you feel that gambling is no longer a form of entertainment and is instead causing you stress, financial hardship, or relationship difficulties, please do not hesitate to reach out. There is no stigma in seeking help — it is a sign of strength and self-awareness, and solbaji is fully committed to supporting you through that process.
Contact solbaji Support
Our English-speaking support team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). You can reach us at any time via the live chat feature on the platform, or by emailing us at support@solbaji (plain text — not a clickable link).
When you contact support about a responsible gaming concern, your conversation is handled with the strictest confidentiality. Our agents will not pressure you to continue playing, will not offer you a bonus as an incentive to stay, and will not place any obstacle between you and the protective measure you are requesting. Your wellbeing takes absolute priority over any commercial consideration.
What to Tell Our Support Team
When contacting support, you do not need to explain yourself in detail if you would prefer not to. Simply stating that you would like to activate a self-exclusion, set a deposit limit, or request a time-out is sufficient. However, if you do want to talk through what you are experiencing, our agents are trained to listen without judgement and to point you toward appropriate next steps.
Self-Assessment
If you are unsure whether your gambling habits have become problematic, try completing an honest self-assessment. Reflect on the following questions and answer them privately and truthfully:
- Have I spent more on gambling in the last month than I originally intended?
- Have I borrowed money or sold assets to fund gambling?
- Has gambling caused arguments or tension with family members in Dhaka, Chittagong, or wherever I live?
- Do I think about gambling frequently when I am at work, at school, or trying to sleep?
- Have I tried to cut down on gambling and found it difficult to do so?
- Do I feel restless, anxious, or irritable when I am not gambling?
If you answered yes to any of these questions, we recommend activating one or more of the protective tools described on this page as a first step, and strongly encourage you to speak with a qualified counsellor or mental health professional who has experience with gambling-related issues.
Enjoy solbaji — Safely and Within Your Limits
When gambling stays fun and within budget, it is a great form of entertainment. Explore our games, check our FAQ for common questions, or return to the homepage whenever you are ready.